coffee scoop

Anyone who knows me knows that I LOVE coffee. I’m a local coffee guy, but If there’s one coffee chain that I have a soft spot for, it’s Caribou. 16 years ago, I was freezing in downtown Minneapolis and found their shop by sheer luck. I’ve been a fan ever since. Unfortunately, Caribou hasn’t always been the best at developing and nurturing relationships with their fans on social media. In fact, they had a huge fail right when it mattered most. Store Closings Lead to…Continue Reading “Three Ways Caribou Coffee Went From Fail to Win in Social”

Family Video Storefront

In-Person Video Rental is Dying. What Should Family Video Do Next? Why do companies keep on running with the same business model when market trends point to their industry reducing itself to nothing? Take brick and mortar video rental. There’s a Family Video right down the street from where I live, but I haven’t bought anything there in years. The physical video rental market is declining by double digits every year. Competitors like Redbox have taken major expense out of the business model (labor, physical space) to offer bare…Continue Reading “What’s the Endgame for Family Video?”